Welcome to Smoke Shop Baltimore, your premier destination for top-tier smoking accessories. We value your patronage and are committed to providing you with a seamless shopping experience. Below are our Shipping Terms and Conditions to ensure clarity and understanding for a smooth transaction process.
1. General Shipping Policy
Smoke Shop Baltimore ships products only within the United States.
Orders are processed during normal business hours, Monday through Friday, excluding holidays.
Shipping charges are determined by the weight of the products and the destination address.
2. Shipping Methods and Delivery Times
We offer various shipping options, including standard and expedited services.
Estimated delivery times are provided at checkout. Please note that these are estimates and not guarantees.
We strive to dispatch orders within 1-2 business days after the order is confirmed.
3. Shipping Address and Delivery
Customers are responsible for providing an accurate and deliverable shipping address.
Smoke Shop Baltimore is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Once the order is shipped, changes to the shipping address cannot be made.
4. Tracking and Order Status
Once your order is shipped, you will receive an email with tracking information.
You can track your order status using the provided tracking number.
5. Shipping Costs
Shipping costs are calculated at checkout based on the weight and destination of the order.
In some cases, shipping promotions or discounts may apply.
6. International Shipping
Currently, Smoke Shop Baltimore does not offer international shipping.
7. Risk of Loss
All items purchased from Smoke Shop Baltimore are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier.
8. Damaged or Lost Packages
If your package is damaged upon arrival or if you have not received your package, please contact us at support@smokeshopbaltimore.com.
Claims for damaged items or missing packages must be reported within 48 hours of the estimated delivery date.
9. Return & Exchange Policy
We do not accept returns for any products unless they are found to be defective. Exchanges are only permitted in cases where the product is defective as well.
10. Customer Service
For any questions or concerns regarding your order or shipping, please contact us at 443-316-8856 or via email at support@smokeshopbaltimore.com.
11. Amendments to Shipping Terms
Smoke Shop Baltimore reserves the right to amend these shipping terms and conditions at any time.
Thank you for shopping with us at Smoke Shop Baltimore. We appreciate your business and look forward to serving your smoking accessory needs.