Shipping Terms and Conditions

Welcome to Smoke Shop Baltimore, your premier destination for top-tier smoking accessories. We value your patronage and are committed to providing you with a seamless shopping experience. Below are our Shipping Terms and Conditions to ensure clarity and understanding for a smooth transaction process.

1. General Shipping Policy

• Smoke Shop Baltimore ships products only within the United States.
• Orders are processed during normal business hours, Monday through Friday, excluding holidays.
• Shipping charges are determined by the weight of the products and the destination address.

2. Shipping Methods and Delivery Times

• We offer various shipping options, including standard and expedited services.
• Estimated delivery times are provided at checkout. Please note that these are estimates and not guarantees.
• We strive to dispatch orders within 1-2 business days after the order is confirmed.

3. Shipping Address and Delivery

• Customers are responsible for providing an accurate and deliverable shipping address.
• Smoke Shop Baltimore is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
• Once the order is shipped, changes to the shipping address cannot be made.

4. Tracking and Order Status

• Once your order is shipped, you will receive an email with tracking information.
• You can track your order status using the provided tracking number.

5. Shipping Costs

• Shipping costs are calculated at checkout based on the weight and destination of the order.
• In some cases, shipping promotions or discounts may apply.

6. International Shipping

• Currently, Smoke Shop Baltimore does not offer international shipping.

7. Risk of Loss

• All items purchased from Smoke Shop Baltimore are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier.

8. Damaged or Lost Packages

• If your package is damaged upon arrival or if you have not received your package, please contact us at support@smokeshopbaltimore.com.
• Claims for damaged items or missing packages must be reported within 48 hours of the estimated delivery date.

9. Returns and Exchanges

• Please refer to our Return Policy for details regarding returns and exchanges.

10. Customer Service

• For any questions or concerns regarding your order or shipping, please contact us at 443-316-8856 or via email at support@smokeshopbaltimore.com.

11. Amendments to Shipping Terms

• Smoke Shop Baltimore reserves the right to amend these shipping terms and conditions at any time.

Thank you for shopping with us at Smoke Shop Baltimore. We appreciate your business and look forward to serving your smoking accessory needs.