Refund and Returns Policy

At Smoke Shop Baltimore, we are committed to customer satisfaction. We understand that sometimes you may need to return a product. Our refund and return policy is designed to be fair and straightforward to ensure your shopping experience with us remains exceptional.

1. Return Eligibility

• Returns must be initiated within 30 days from the date of purchase.
• Products must be in their original condition, unused, and with all packaging and accessories intact.
• Due to the nature of our products, we cannot accept returns on used items.

2. Non-Returnable Items

• Certain items cannot be returned for hygiene and safety reasons, including but not limited to opened or used vaporizers, pipes, and rolling papers.
• Sale items are final sale and not eligible for return.

3. Return Process

• To initiate a return, contact our customer service team at support@smokeshopbaltimore.com or call 443-316-8856.
• Provide your order number and details about the product you would like to return.
• We will guide you through the return process and provide any necessary shipping labels or instructions.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchange Policy

• If you received a defective or damaged item and need to exchange it for the same item, please contact us at the details provided above.
• Exchanges are subject to the same conditions as returns.

6. Shipping Costs for Returns

• The customer is responsible for paying the shipping costs for returning items.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Refund Delays or Missing Refunds

• If you haven’t received a refund yet, first check your bank account or credit card company; it may take some time before your refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at support@smokeshopbaltimore.com.

8. Changes to Return Policy

• Smoke Shop Baltimore reserves the right to update or change this policy at any time.

We value your business and will make every effort to ensure a fair and satisfying resolution to any issues you may have with your purchase. Your satisfaction is our top priority.